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Here we have compiled the answers to some of the more common questions
asked by users of webtrade.net.au software. |
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Technical Information
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Q
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What
are the computer hardware requirements I need to run the Webtrader workstation
trading system? |
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A
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You
will need to make sure that you have the appropriate hardware
and software. The recommended specifications are: |
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| Computer
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Pentium™
Processor (or equivalent) |
| Operating
System |
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NT.4.0,
Windows® 98, ME, XP, or 2000 |
| Memory |
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128
Mb RAM |
| Browser
Software |
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Internet Explorer™ v5.01 with SP1 or higher or Netscape®
v4.5 or higher |
| Modem
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28.8
kbps or faster |
| Internet
Service Provider |
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You
require an account with an Internet Service Provider (ISP)
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| Monitor
Resolution |
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Optimum
is 1280 x 1024 pixels, (although 800 x 600 will work)
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| Monitor
Colours |
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256
Colour |
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For
voice and alarms, a Window's compatible sound card is needed. If
you do not have a compatible browser or our recommended versions
of Netscape Navigator or Internet Explorer web browsers, you
can download them now, and return to webtrade.net.au on
completion. |
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Q
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The
Internet seems slow today, is there anything I can do to speed
things up? |
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A
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The
Internet is going through tremendous growth at the moment and
large images, animations and sound files can slow things down.
You should contact your Internet Service Provider (ISP) and
ask them about the speed of their modems, the amount of bandwidth
they acquire, and how this affects you - also check the
speed of your own modem. You ideally should have a modem of
33.6k or better, although 28.8 will still work slowly. Another
possible cause can be the result of opening too many operating
windows while running the Webtrader workstation Trading software.
This can lead to overloading the operating memory
capabilities of your computer. Possible solutions are closing
the additional windows or upgrading your computer hardware.
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Q
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How can I get high speed Internet connectivity? |
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A
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Although
a dial up modem link will work, webtrade.net.au recommends using
a cable modem or ADSL connection. If you're interested in utilizing
a cable modem for your Internet &connectivity, it is suggested
that you check with Foxtel or Optus (or other cable Internet
Service Providers) to see if your residence is in an area which
they service. For ADSL contact Telstra or Optus direct.
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Subscription
Information
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Q
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How
do I open a subscription account with webtrade.net.au?
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A
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Simply
download the most recent version of the Webtrader workstation
software and make sure you are connected to the Internet before
you activate it for the first time. Your account and password
will be supplied to you automatically the first time you log
in. Please make sure you take a note of the password since
it will not be displayed again.
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Q
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Why
won't the system let me logon? |
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A
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It is our experience that the
most common logon problems arise when logon information is
typed incorrectly. Logon passwords are case sensitive for
your protection and should be verified as such when
experiencing logon failure. Check your Num Lock and Caps Lock
keys to make sure you are entering your password in the correct
case. It is also possible that you may have come to
the end of your free trial period (of 10 hours over a maximum
of two weeks). At this stage you would need to open
an account with webtrade.net.au to continue to use the software.
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Trading Information
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Q
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What
securities can I trade with webtrade.net.au? |
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A
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At
present Webtrader is operating as a price discovery system only.
Trades can not be placed through the system, but users can still
trade with their own brokers through which ever means they find
most suitable.
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webtrade.net.au Pty Ltd ABN:
19 073 922 460 Tel:(03)
9585 8100 |
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